1. GENERAL

1.1. Welcome to Belco Chocolates. Please review the following terms and conditions that govern your use of our website. Belco Chocolates reserves the right to update or modify these terms of use at any time without prior notice to you.

2. EXCHANGE POLICY

2.1. If you receive a damaged, incorrect, or quality-affected product, please notify us within 48 hours of receiving the order and provide order details and supporting photos or videos. Due to the perishable and consumable nature of many products, returns and exchanges are generally not accepted under normal conditions. Eligible resolutions may include replacement, store credit, or refund at our discretion and subject to applicable law.

3. PRICE AND CONTENT INFORMATION

3.1. While we endeavour to maintain accurate pricing and content information, occasional errors may occur. We reserve the right to refuse or cancel any orders placed for items listed at incorrect prices or with inaccurate content descriptions. In such cases, we will contact the customer for further instructions and may choose to cancel the order at our discretion.

4. ORDER ACCEPTANCE

4.1. We reserve the right to refuse or cancel any order for various reasons, including limitations on quantities, inaccuracies in product or pricing information, or issues identified by our credit and fraud avoidance department. We may require additional verifications before accepting any order, and if cancelled, we will notify you.

5. DELIVERY CHARGES

5.1. Delivery charges are calculated based on location, order type, and available delivery method and will be shown at checkout or communicated before order confirmation. Any applicable customs duties, taxes, or destination-country charges for international deliveries are the customer's responsibility unless stated otherwise.

6. DELIVERY TIMELINES

6.1. Belco Chocolates is responsible for preparing and dispatching or arranging delivery of your order, but delays may occur due to traffic, weather, courier operations, order volume, product preparation requirements, or circumstances beyond our reasonable control. Customers will be informed of material delays where practicable.

7. CUSTOM/DUTIES/TAXES

7.1. When ordering from https://belcochocolates.com/ for delivery outside Pakistan, customers may be subject to import duties, taxes, customs restrictions, or other destination-country requirements. These are generally the customer's responsibility unless expressly stated otherwise.

8. STORAGE AND PRODUCT CARE

8.1. Chocolate and dessert products should be stored according to the instructions provided with the product. As a general rule, keep products in a cool, dry place away from direct sunlight, heat, moisture, and strong odours. Refrigeration or other temperature-controlled storage may be required for certain items.

8.2. We are not responsible for deterioration, melting, spoilage, flavour transfer, or other quality changes caused by improper storage or handling after delivery, except where liability cannot be excluded under applicable law.

9. PRIVACY

9.1. Your privacy is important to us. Any personal information provided through this site will be used in accordance with Belco Chocolates' Privacy Policy.

10. ACCEPTABLE USE

10.1. Our goal is to create a positive, useful, and safe environment for all users. To maintain this environment, we prohibit certain types of conduct that may be harmful to our users or to us. When using our website, you may not:

  • 10.1.1. Violate any applicable law or regulation.
  • 10.1.2. Infringe upon or misappropriate other people's intellectual property, privacy, publicity, or other legal rights.
  • 10.1.3. Post or share content that is illegal, abusive, harassing, damaging to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable.
  • 10.1.4. Send unsolicited or unauthorised advertising or commercial communications, such as spam.
  • 10.1.5. Engage in spidering, harvesting, or the use of software, including spyware, designed to collect data from the website.
  • 10.1.6. Transmit viruses or other harmful computer instructions intended to disrupt, damage, or interfere with the use of computers or related systems.
  • 10.1.7. Attempt to decipher, decompile, disassemble, or reverse engineer any software or underlying code used to operate the website.
  • 10.1.8. Advocate, encourage, or assist any third party in engaging in any of the above prohibited activities.

11. GOVERNING LAW

11.1. These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan. You agree that the courts of Karachi, including any consumer courts, will have exclusive jurisdiction over any disputes you may have with us.

12. CONTACT INFORMATION

12.1. For questions, concerns, or complaints, please contact us at:

13. DISCLAIMER

13.1. We make reasonable efforts to represent products, packaging, colours, sizes, ingredients, and presentation accurately. Actual appearance may vary slightly due to product batches, photography, display settings, seasonal availability, handmade preparation, or packaging updates. Customers with allergies or dietary restrictions should review available product information and contact us before ordering if clarification is needed.